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Terms of service

Terms of Service

Last updated: October 1, 2025

OVERVIEW

This website is operated by Hope. Throughout the site, the terms “we”, “us”, and “our” refer to Hope. Hope offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, then you may not access the website or use any Services.
If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following such changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of these Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, without express written permission by us.
Headings used in this agreement are included for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information available on this site is not accurate, complete, or current. The material on this site is provided for general information only.
You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website and may have limited quantities.
These products or Services are subject to return or exchange only according to our Refund Policy.
We strive to display product colors and images as accurately as possible but cannot guarantee that your device display will be accurate.
We reserve the right to limit the sales of our products or Services to any person, region, or jurisdiction on a case-by-case basis.
We also reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products or Services will meet your expectations.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, household, or order.
If we make a change to or cancel an order, we may notify you using the email or phone number provided at checkout.
You agree to provide current, complete, and accurate purchase and account information for all transactions.

For more details, please review our Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control.
Use of such tools is entirely at your own risk and discretion.
We are not liable for any issues arising from your use of optional third-party tools or future features.

SECTION 8 – THIRD-PARTY LINKS

Certain content or products available via our Service may include materials from third parties.
Third-party links may direct you to websites not affiliated with us. We are not responsible for their content, accuracy, or policies.
Please review third-party terms carefully before engaging in any transaction with them.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send submissions such as ideas, suggestions, or other materials, you agree that we may use them without restriction.
We are not obligated to maintain comments in confidence, pay compensation, or respond to comments.
You agree that your comments will not violate any third-party rights or contain unlawful or harmful content.
We assume no responsibility for any comments posted by you or others.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site that contains errors or inaccuracies.
We reserve the right to correct any such errors and to update or cancel orders if any information is inaccurate, at any time without notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, including but not limited to:

  • Violating laws or regulations

  • Infringing intellectual property rights

  • Harassing, abusing, or discriminating against others

  • Uploading viruses or malicious code

  • Collecting or tracking personal information of others

  • Spamming or scraping
    We reserve the right to terminate your use of the Service for any prohibited use.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free.
All products and Services are provided “as is” and “as available.”
In no case shall Hope, our directors, employees, affiliates, or service providers be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service or products.
In jurisdictions that do not allow the exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Hope and its affiliates, partners, employees, and contractors from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, such provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either you or us.
We may terminate this agreement at any time if you fail to comply with its terms.
You remain liable for all amounts due up to and including the termination date.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with any policies posted on this site, constitute the entire agreement between you and Hope, superseding prior agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms and any agreements for our Services shall be governed by and construed in accordance with the laws of the Republic of Armenia.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.
Your continued use of the site following changes constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
📧 info@thehope.am
📞 +374 95 65-65-50